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Troubleshooting Issues

< 1 min read

Page Not Loading #

  1. Refresh the page (Ctrl/Cmd + R)
  2. Clear browser cache
  3. Try different browser
  4. Check internet connection
  5. Try incognito mode

Calendar Issues #

  1. Refresh page
  2. Clear cache
  3. Use Chrome, Firefox, Safari, or Edge
  4. Disable extensions temporarily

Notifications Not Received #

For Email: Check spam folder, verify email in profile, check settings, add sender to safe list.

For SMS: Verify phone number, check SMS blocking.

Recommended Browsers #

  • Google Chrome (latest)
  • Mozilla Firefox (latest)
  • Microsoft Edge (latest)
  • Safari (latest)

Clearing Browser Cache #

Chrome: Menu → Settings → Privacy → Clear browsing data

Firefox: Menu → Settings → Privacy → Clear Data

Safari: Preferences → Privacy → Manage Website Data

Common Errors #

  • Session expired: Log in again
  • Permission denied: Contact admin
  • Record not found: Check ID/reference
  • Validation error: Complete all fields
  • Network error: Check internet

Getting Help #

When contacting support, provide: what you were doing, exact error message, steps to reproduce, browser info, screenshots.

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