Absolutely. You can upgrade, downgrade, or cancel your plan at any time—no hassle, no hidden fees. We built ClimaCall to grow with your business, so whether you’re adding more techs or scaling back, switching plans is just a few clicks away.

For the majority of new users, onboarding is free and included with your subscription. You’ll get access to our guided setup tools, help center, and support team at no extra cost.

However, for larger or more complex accounts—such as businesses needing extensive data migration or multi-location setup, we may recommend a custom onboarding package. In those cases, a one-time fee could apply to cover the additional work and ensure a smooth transition.

Feel free to speak to our sales team to discuss your needs.

Yes, absolutely. ClimaCall is designed to grow with your team. You can add more technicians, dispatchers, or admin users anytime right from your dashboard.

Depending on your subscription plan, additional users may be included or billed separately. We’ll always show you the costs clearly before you confirm any changes—no surprises, no hidden fees.

Whether you’re bringing on a new hire or scaling your entire crew, adding users is simple and flexible.

The help desk operates 24/7 to ensure you receive timely support whenever you need it, including weekends and holidays.

Encryption in transit/at rest, role-based access, regular backups, and you can export your data anytime.