Privacy Policy

Last Updated: November 2025

1. Information We Collect

1.1 Information You Provide to Us

Account Information: When you create an account, we collect information such as your name, email address, phone number, company name, business address, and payment information. Customer Data: Information you enter into the platform about your customers, including names, addresses, phone numbers, email addresses, service history, and payment information. Job and Service Data: Information about jobs, appointments, invoices, technician notes, photos, and other service-related data you create or upload. Communications: When you contact our support team, we collect the contents of your messages, attachments, and associated contact information.

1.2 Information Collected Automatically

Usage Data: We automatically collect information about how you interact with our Service, including pages viewed, features used, time spent on pages, links clicked, and the pages visited before and after using our Service. Device Information: We collect information about the devices you use to access our Service, including device type, operating system, browser type, IP address, and unique device identifiers. Location Data: With your permission, we collect precise location data from mobile devices used by your technicians to enable GPS tracking and routing features. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity and maintain sessions. You can control cookie preferences through your browser settings.

1.3 Information from Third Parties

Payment Processors: We receive information from Stripe and other payment processors about transactions processed through our Service. Integrations: If you connect third-party services to your ClimaCall account, we may receive information from those services in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Service

• Create and maintain your account
• Process transactions and send billing statements
• Provide customer support and respond to your requests
• Send service updates, security alerts, and administrative messages
• Improve and optimize our Service, including developing new features
• Monitor and analyze usage patterns and trends

2.2 To Enable Service Features

• GPS tracking and route optimization for your technicians
• Automated customer notifications (SMS and email)
• Payment processing and invoicing
• Scheduling and dispatch management
• Customer portal access

2.3 For Marketing and Communications

• Send you promotional emails about new features, special offers, and other updates (you can opt out at any time)
• Conduct surveys and gather feedback
• Display targeted advertisements to you on third-party platforms

2.4 For Security and Legal Compliance

• Detect, prevent, and address fraud, security issues, and technical problems
• Protect our rights, property, and safety and those of our users
• Comply with legal obligations and enforce our Terms of Service
• Respond to lawful requests from public authorities

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe)
• Email and SMS service providers
• Customer support tools
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If ClimaCall is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., subpoenas, court orders, or government agencies).

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (TLS/SSL, AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data security and privacy
• Secure backup and disaster recovery procedures
• Monitoring and logging of system activity

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or accounting purposes. Customer data you create in the Service will be retained according to your subscription plan and can be exported at any time before account closure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and receive a copy of it in a structured, commonly used format.

6.2 Correction

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

6.4 Opt-Out of Marketing

You can opt out of promotional emails by clicking the “unsubscribe” link in any marketing email or by adjusting your email preferences in your account settings.

6.5 Do Not Track

Some browsers support a “Do Not Track” feature. Our Service does not currently respond to Do Not Track signals. To exercise any of these rights, please contact us at privacy@climacall.com. We will respond to your request within 30 days.

7. Regional Privacy Rights

7.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

7.2 European Economic Area (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes:

• Contract: Processing necessary to provide our Service
• Legitimate Interests: Improving our Service, security, and fraud prevention
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws

8. Childrens Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child, we will delete that information promptly.

9. International Data Transfers

ClimaCall is based in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than in your country. For transfers from the EEA to the United States, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate protection of your data.

10. Third-Party Links

Our Service may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: